Customer Service Social Media Associate (Spotify) - Jamaica

About the Gig

The Role: Customer Service Social Media Associate

The Brand: Spotify

The Platform: Social Media (Twitter & Facebook)

Are you interested in supporting one of the world’s most unique, disruptive and innovative startups in music history?  Do you love music, creativity, innovation and technology?  So do we!

24-7intouch is now hiring for our newest client in our Montego Bay site, Spotify.  This Social Media support position will give you the opportunity to support more than 100 million music lovers and music makers alike on Twitter and Facebook.  No phones!

The ideal candidate is inspired by music, technology, and connecting with others. We need people who can express their enthusiasm and personality on social media, while being professional, service-oriented, and passionate about engaging with Spotify’s customers and artists.

What You’ll Do

  • Provide incredible customer service on Spotify’s social media channels, Twitter and Facebook.
  • Support the devices and music content delivered by the Spotify platform/application
  • Learn about Spotify’s services, tools and promotions to deliver a fast response and a stellar customer experience!

Who You Are

  • You’re educated, articulate, and passionate about music and technology
  • You have EXCELLENT writing and communication skills
  • You have experience in engaging on platforms such as Facebook, Twitter and Instagram
  • You have a helpful, empathetic demeanor
  • You’re proud to represent Spotify and its mission of giving people access to all the music they want, all the time.

We offer Customer Service Social Media Associates competitive salary and achievable bonus structure on this new premium account!

Both Spotify and 24-7intouch strongly believes that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers and contributors.  This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

An up-to-date, valid, Police Certificate is required for employment.

About 24-7 Intouch

24-7 Intouch is one of the most innovative outsourcing companies in the world. With over 16 years of experience and 12 facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most incredible brands.

Have you been referred by a 24-7 Intouch employee? If so, enter their Referral Code here:

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