Social Media Associate (English / French Bilingual) - Winnipeg - Waverley

ABOUT OUR COMPANY
 
24-7 Intouch is one of the fastest growing outsourcing companies in the world. With over 16 years of experience and facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.
 
ABOUT THE JOB
 
Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? Welcome to 24-7 Intouch!
 
We are seeking bilingual (French/English) Customer Service Representatives (CSRs) who are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails, chats, or social media.
 
Our Customer Service Representatives are the initial contact for consumers and customers, and play an important role representing our clients on the social web, including reviewing, moderating, and responding to consumer concerns and questions on platforms such as Facebook, Twitter, YouTube, Reddit, and Instagram.
 
We’re looking for people with drive and ambition, who want a career, not just a job. Punctuality, performance, and positivity will set you up for success. Our culture fosters personal and professional growth, and our innovative training programs are designed to take you to the top.
 
JOB REQUIREMENTS
 

  • A high school diploma or GED equivalent.
  • You’re bilingual (French/English, written and verbal).
  • You have experience in engaging on platforms such as Facebook, Twitter, YouTube, and Instagram.
  • You have a helpful, empathetic demeanor.
  • You have amazing people skills. You’re a great listener and communicator.
  • One year of customer service experience is preferred.
  • Calm under pressure. You can make smart decisions in a fast-paced work environment.
  • Stellar phone presence. People can hear you smiling!
  • A performance mindset. You’re motivated by results and self-improvement.

 
BENEFITS: Competitive Salary, plus Health/Medical, Dental and Vision Benefits (if applicable)
TERM OF CONTRACT: Full-time, Part-time (shifts may depend on availability)

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