Human Resources Generalist - Mesa

ABOUT OUR COMPANY
 
24-7 Intouch is one of the most innovative and fastest growing outsourcing companies in the world. With over 16 years of experience, and facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.
 
ABOUT THE JOB
 
As our Human Resources Generalist you will be responsible for meeting our clients’ staffing objectives by focusing most time on recruitment of agents and operations support at the site level. In addition, you will act as the human resources generalist and provide counsel to site employees to HR related functions.
 
ESSENTIAL FUNCTIONS:
 

  • Recruitment of agents and operations support at the site level – advertising, sourcing, interviewing, and selection
  • Provide advice and counsel with site employee matters including performance management, staffing and recruitment and employment law
  • Coach and assist management with employee relations matters including disability management, terminations, investigations, etc.
  • Coach employees, managers on development needs, career growth and learning opportunities
  • Support program execution and implementation associated with people-related change initiatives and HR deliverable
  • Design and facilitation of HR related training programs to front-line management, support departments and hourly employees
  • Conduct special projects as assigned
  • Produce accurate and relevant metrics and reports
  • General office management and administration

 
CRITICAL SKILLS:
 

  • Must have minimum of 3-5 years of HR experience in a fast-paced environment
  • Bachelors Degree in Human Resources, CHRP Designation or in process preferred
  • Demonstrated expertise in developing and managing relationship with internal customer
  • Must have experience investigating matters and making recommendations/ decisions based upon findings
  • Above average verbal and written communication skills - ability to speak accurately, use proper grammar, good enunciation
  • Strong analytical, problem solving and decision-making skills
  • Must be able to self-manage daily duties and time in a fast-paced, dynamic, changing environment
  • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
  • Ability to listen and maintain patience during difficult situations
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • Ability to work independently and with a team
  • Service oriented
  • Ability to adapt to change and innovation

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