Human Resources Manager - Mesa

ABOUT OUR COMPANY
 
24-7 Intouch is one of the most innovative and fastest growing BPO companies in the world. With over 16 years of experience and 13 facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.
 
ESSENTIAL FUNCTIONS:
 

  • Manage the recruiting and selection process for all levels of the organization, from compiling selection criteria and job analysis to posting, interviewing, and making hire recommendations
  • Assist in the development and implementation of programs that will drive increased employee satisfaction and commitment levels
  • Manage HR functions remotely for different sites both in Canada and USA
  • Identify and initiate human resource process improvements
  • Support the communication, reporting and related governance of employment regulations
  • Assist in the development and maintenance of company salary structure, documentation, and job evaluation systems
  • Competitive market analysis of compensation and benefit programs
  • Conduct new employee orientations and reorientations as policies and benefits change
  • Maintain human resource data bases, computer software systems, and manual filing systems in conjunction with other HR personnel

 
CRITICAL SKILLS:
 

  • Must have minimum of 3-5 years of HR experience in a fast-paced environment
  • Bachelors Degree in Human Resources, HR Designation achieved or in process preferred
  • Demonstrated expertise in developing and managing relationships with internal customers
  • Must have experience investigating matters and making recommendations/ decisions based upon findings
  • Above average verbal and written communication skills - ability to speak accurately, use proper grammar, good enunciation
  • Strong analytical, problem solving and decision-making skills
  • Must be able to self-manage daily duties and time in a fast-paced, dynamic, changing environment
  • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
  • Ability to listen and maintain patience during difficult situations
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • Ability to work independently and with a team
  • Service oriented
  • Ability to adapt to change and innovation
  • Ability to travel when required, between US and CANADA

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