Customer Service Social Media Team Lead - Mesa, Arizona

Want to Join the Band?
 
Song: Customer Service Social Media Team Lead
Band: Spotify
Genre: Social Media
 
In this role, you’ll be representing Spotify, but working for 24-7 Intouch.
 
24-7 Intouch is putting together an incredible lineup for our latest client, Spotify. We’re looking for a Customer Service Social Media Team Lead to lead and support the CS Social Media team in providing world-class support.
 
Sound like your kind of gig?
 
 
What’s on the Playlist?
 
  • You’ll be a coach and a leader to our Customer Service Social Media Associates. Take the stage!
  • You’ll be finding and nurturing talent on your team
  • You’ll be responsible for reporting team performance and opportunities for improvement to Operations Managers and the Spotify Global Social Media Manager
  • You’ll provide coordination, support, and leadership to help a team deliver outstanding online and social media support to customers
  • You’ll assist and road manage side projects as needed
  • You’ll conduct absence management, including Return-to-Work chats
  • You’ll coordinate team schedules, projects, and HR requirements
  • You’ll work with peers and the Spotify management team to ensure alignment with the Contact Center’s positive and professional atmosphere
 
 
Artist Bio
 
  • You have either a BA or a BS (or equivalent experience)
  • You have 2+ years experience working on a Social Media team
  • You are creative, adaptable, curious, and articulate.
  • You have stellar writing and decision-making skills
  • You’re an innovator who sees through the eyes of the customer
  • You’re proud to represent Spotify and its mission of giving people access to all the music they want, all the time
 
About 24-7 Intouch
 
24-7 Intouch is not your typical contact center. With over 16 years of experience and 12 facilities around the globe, we’re obsessed with providing cutting edge customer service solutions for the world’s most incredible brands.

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